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Agency policy

Agency Policy at DKV Travel - World Flight

Introduction

At DKV Travel - World Flight, we value our partnerships with agents and are committed to establishing a transparent and efficient agency system. This agency policy aims to provide clear information about the rights, responsibilities, and collaboration process between us and our agents. We encourage our partners to read this policy carefully to understand the terms and conditions of cooperation.

1. Agent Benefits

When partnering with DKV Travel - World Flight, agents will enjoy the following benefits:

  • Financial Support: Agents can earn attractive commissions from flight bookings and travel services.
  • Marketing Resources: We provide marketing materials, sales tools, and promotional support.
  • Training and Support: Agents will receive training and technical support to understand our products and services.

2. Agent Responsibilities

Agents are required to fulfill the following responsibilities:

  • Accurate Representation: Ensure that information about products and services is accurately communicated to customers.
  • Compliance: Adhere to all policies and regulations of DKV Travel - World Flight, including privacy and payment policies.
  • Maintaining Service Quality: Provide high-quality customer service and handle customer complaints or requests professionally.

3. Registration and Verification Process

To become an agent of DKV Travel - World Flight, partners need to follow these steps:

  1. Registration: Fill out the agent registration form on our website and submit the required documents.
  2. Verification: We will review and verify your application information.
  3. Contract Signing: Once the application is approved, you will sign an official agency contract with us.
  4. Training: Participate in training sessions to familiarize yourself with our processes and products.

4. Commission Policy

Commissions are determined based on the following criteria:

  • Commission Rate: The specific commission rate will be outlined in the agency contract and may vary depending on the product and transaction volume.
  • Commission Payments: Commissions will be paid according to the schedule agreed upon in the contract. Agents will receive detailed reports on commissions and transactions.

5. Quality Assurance

We require all agents to maintain high service quality standards and comply with regulations to ensure customer satisfaction. Periodically, we will conduct performance evaluations and quality assessments of our agents.

6. Termination of Partnership

We reserve the right to terminate the partnership with agents who do not comply with the policies and contract terms. The termination process will be carried out according to the terms specified in the agency contract.

7. Contact Us

If you have any questions about our agency policy, please contact us at:

  • Email: info@duykhangviet.com.vn
  • Phone: (028) 3949 3777 - 0903 983 777
  • Address: 153 Ba Vân, Phường 14, Quận Tân Bình, TP. Hồ Chí Minh

Thank you for considering becoming an agent of DKV Travel - World Flight. We look forward to building a long-term and effective partnership with you!