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Faqs

Frequently Asked Questions (FAQ) - DKV Booking - World Travel Airline Ticket Agency

Welcome to the "Frequently Asked Questions" section of DKV Booking - World Travel! We understand that booking flights can bring up many questions. Below are some common inquiries our customers often have when using our services. We hope these answers will provide you with the best possible experience!


1. How do I book a flight with DKV Booking?

To book a flight, follow these steps:

  • Visit the official website of DKV Booking.
  • Enter your departure, destination, travel dates, and the number of passengers.
  • Choose a suitable flight from the results.
  • Complete payment, and receive your e-ticket via email.

If you encounter any difficulties, you can contact our hotline or chat with our customer support team for assistance.

2. What payment methods are available for purchasing airline tickets?

DKV Booking offers several convenient payment methods:

  • Online payment via credit/debit cards (Visa, MasterCard, JCB, etc.).
  • Bank transfer.
  • Payment via e-wallets like Momo, ZaloPay, etc.
  • Direct payment at our office.

3. Can I change my flight details after booking?

Yes, you can modify flight details such as the travel date, time, or passenger name. However, this depends on the airline's policies. DKV Booking will assist you in contacting the airline and making the changes, though additional fees may apply as per the airline's regulations.

4. How can I cancel my ticket and request a refund?

Ticket cancellation and refund depend on the airline’s policies. DKV Booking will help you check the refund conditions, cancellation fees, and refund processing time. Please contact us immediately if you need assistance with canceling your ticket, and we will guide you through the process.

5. What documents do I need to prepare for my flight?

  • Domestic flights: You will need identification such as a valid ID card or passport.
  • International flights: You will need a passport and visa (if required). Please check the specific entry requirements of the destination country to ensure smooth immigration procedures.

6. Can I book tickets for children or infants?

Yes, you can book tickets for children (from 2 to under 12 years old) and infants (under 2 years old). Please note that each airline has different policies and pricing for these passengers, so provide complete information when booking, and we will advise and assist you accordingly.

7. If I cannot travel on the booked date, can I transfer the ticket to someone else?

Transferring tickets to another person depends on the airline's policies. Some airlines allow name changes, but fees may apply. Please contact DKV Booking, and we will check and advise you on your specific case.

8. What should I do if my flight is canceled or delayed?

If your flight is canceled or delayed, the airline is responsible for notifying and assisting passengers. You can contact DKV Booking to get updated information and guidance on options such as rebooking, refunds, or other support from the airline.

9. Does DKV Booking provide special assistance services for the elderly, unaccompanied minors, or disabled passengers?

We are always ready to support customers with special needs, including the elderly, unaccompanied minors, or disabled passengers. Please inform us in advance when booking so that DKV Booking can arrange appropriate support services.

10. How can I contact DKV Booking for support?

You can reach us through the following channels:

Our customer support team is always available 24/7 to assist you.

DKV Booking - World Travel is proud to be your trusted partner for every journey. Let us accompany you and provide the best flying experience possible!