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Payment policy

Payment Policy at DKV Travel - World Flight

Introduction

At DKV Travel - World Flight, we are committed to providing you with a safe, convenient, and transparent payment experience. This payment policy explains how we handle financial transactions and the payment methods we accept. We encourage you to read this policy carefully to understand the payment process when using our services.

1. Payment Methods

We accept various payment methods to meet your needs, including:

  • Credit/Debit Cards: We accept credit and debit cards from major providers such as Visa, MasterCard, and American Express.
  • Bank Transfer: You can make payments via direct bank transfer. Bank account details will be provided when you choose this payment method.
  • E-Wallets: We also accept payments through e-wallets such as PayPal, MoMo, and ZaloPay.
  • Direct Payment: For certain transactions, you may choose to make a direct payment at our office.

2. Payment Process

When you book a flight or use our services, the payment process will be carried out in the following steps:

  1. Select Payment Method: After completing your booking, you will be asked to select your preferred payment method.
  2. Enter Payment Information: Provide the necessary details for the payment method you have chosen.
  3. Confirm Payment: Review the information and confirm the transaction. You will receive confirmation via email or text message once the transaction is successful.
  4. Process Order: Once the payment is confirmed, we will process your order and send you the flight ticket or related information.

3. Payment Security

We are committed to protecting your payment information by:

  • Using Encryption Technology: All payment transactions are encrypted to safeguard your sensitive information.
  • Providing a Secure Environment: We employ advanced security measures to prevent unauthorized access to your payment information.

4. Refunds and Transaction Cancellations

  • Refunds: If you request a refund, we will process it according to our refund policy and return the amount to the payment method you used.
  • Transaction Cancellations: If you need to cancel a transaction, please contact us immediately for assistance and guidance on the cancellation process.

5. Payment Fees

We may apply certain fees for specific transactions. All fees will be clearly communicated to you before you complete your payment. If there are any fees, we will inform you promptly.

6. Contact Us

If you have any questions about our payment policy, please contact us at:

  • Email: info@duykhangviet.com.vn
  • Phone: (028) 3949 3777 - 0903 983 777
  • Address: 153 Ba Vân, Phường 14, Quận Tân Bình, TP. Hồ Chí Minh

Thank you for choosing DKV Travel - World Flight. We are committed to providing safe and transparent payment services for all our customers!